These Terms and Conditions (“Terms”) govern your access to and use of the website located at shop.shivadurgai.com (the “Site”) and any purchases you make through it. The Site is operated by ShivaDurga Inc. (“we,” “us,” “our,” or “ShivaDurga”), a company based in Ontario, Canada.

1. Overview and Acceptance

By accessing the Site, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use the Site or place an order.

These Terms apply to all visitors, users, and customers of the Site. We may refer to our Privacy Policy, Shipping Policy, and Return & Refund Policy within these Terms; together they form the full agreement between you and us.

2. Eligibility

You must be at least the age of majority in your province or territory of residence (18 or 19 years of age in Canada, depending on the jurisdiction) to make a purchase, or you must have the involvement of a parent or legal guardian. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate and complete.

3. Account Registration

You may need to create an account to access certain features or to place an order. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account. We may suspend or terminate accounts that violate these Terms.

4. Products and Descriptions

We make reasonable efforts to display our products and their descriptions, colours, and details as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the Site are entirely accurate, complete, or error-free, and actual products may vary slightly from images shown. All products are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time.

5. Pricing and Payment

All prices are listed in the currency shown on the Site and are subject to change without notice. Prices do not include applicable taxes or shipping charges unless otherwise stated; these are calculated and shown at checkout. Applicable Canadian taxes (such as GST/HST) will be applied based on your shipping destination.

Payment is processed through trusted third-party payment providers (for example, Stripe, PayPal, or any other third-party payment provider). By submitting an order, you represent that you are authorized to use the chosen payment method. We reserve the right to refuse or cancel any order if we suspect fraud, an error in pricing, or a violation of these Terms.

6. Orders and Order Acceptance

Your submission of an order is an offer to purchase. All orders are subject to acceptance by us, and we may decline or cancel an order for reasons including product unavailability, errors in pricing or product information, or suspected fraudulent activity. An order confirmation email acknowledges that we have received your order but does not constitute acceptance; acceptance occurs when we ship the product. If we cancel an order after payment, we will issue a refund for the affected items.

7. Shipping and Delivery

We ship to the destinations stated on the Site. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control. Risk of loss and title for products pass to you upon delivery to the carrier. Any customs duties, import taxes, or fees for international shipments are the responsibility of the customer.

8. Returns and Refunds

Our return and refund practices are described in our Return & Refund Policy, which forms part of these Terms. Unless otherwise stated, requests for returns or exchanges must be made within the period specified in that policy, and items must meet the stated condition requirements. Certain items may be final sale and non-returnable. To start a return or ask a question, contact us using the details in Section 17.

9. Acceptable Use

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. In particular, you agree not to:

• Violate any applicable law, regulation, or third-party right.
• Submit false, misleading, or fraudulent information.
• Attempt to gain unauthorized access to the Site, other accounts, or our systems.
• Introduce viruses, malware, or other harmful code.
• Use automated means (such as bots or scrapers) to access or collect data from the Site without our permission.
• Interfere with the proper functioning or security of the Site.

10. Intellectual Property

All content on the Site — including text, graphics, logos, images, product designs, and software — is the property of ShivaDurga Inc. or its licensors and is protected by Canadian and international intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content without our prior written permission. The ShivaDurga name and logo are our trademarks and may not be used without authorization.

11. Third-Party Links

The Site may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party sites. Your use of those sites is at your own risk and subject to their own terms and policies.

12. Disclaimer of Warranties

The Site and all products and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free. Nothing in these Terms limits any consumer rights or warranties that cannot be excluded under applicable Canadian or provincial consumer-protection law.

13. Limitation of Liability

To the fullest extent permitted by law, ShivaDurga Inc. and its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Site or any products purchased through it. Where liability cannot be excluded, our total liability to you will not exceed the amount you paid for the product or order giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless ShivaDurga Inc. and its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles. You agree that the courts located in Ontario will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of the Site, subject to any mandatory consumer-protection rights you may have in your own province or territory.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, products, or legal requirements. We will post the updated version on this page and revise the “Last Updated” date above. Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

17. Contact Us

If you have any questions about these Terms, please contact us: